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Safari Play Full Terms & Conditions



Pay & Play Terms & Conditions

  1. Introduction

    Please read these pay & play terms carefully. You will be asked to expressly agree to these pay & play terms & conditions for the entire group you are with before being able to enter any Safari Play Venue
  2. Interpretation

    In these terms, “we” means Safari Play (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer under these online booking terms (and “your” will be construed accordingly).
  3. Rules of Play

    You agree to the following rules of play and ensuring everyone agrees to these whilst in the centre:
    • All children must be accompanied by a responsible adult at all times.
    • No food, drink or chewing gum is allowed inside the play area.
    • Spectacles should only be worn if used with a retainer or shatter proof lenses
    • All shoes will be removed before entering the play area, but socks will be worn at all times.
    • All jewellery and badges should be left with a responsible adult or in a locker.
    • It is forbidden to smoke or vape anywhere inside any Safari Play Venue.
    • Fighting or bullying will not be tolerated, and guilty parties may be asked to leave.
    • Children who are unwell may not be able to enter Safari Play venues for the welfare of others.
    • All property left at tables or in lockers are left at the owner’s risk and Safari Play takes no responsibility.
    • All children inside the centre must be accompanied by a parent or guardian aged 18 years or over.
    • Safari Play reserves the right to close and part of the centre or early due to special events.
    • All signage in the centre must be followed whilst in the centre for customers safety.
    • Customers will only be able to enter and exit the centre by staff granting access.
    • Children and adults will wear long sleeves and trousers whilst playing on the play frame.
    • All play equipment will be used with care and role-play toys will not be taken into the play-frame.
    • Only food & drink bought at Safari Play may be consumed inside the centre.
    • It is forbidden to climb on any of the netted walls or the eternal play-frame structure.
    • Safari Play reserves the right to restrict play sessions to 2.5 hours at peak times.
    • No sharp objects are allowed to be brought into the centre.
    • Age restrictions on the play-frame are to be followed at all times.
    • No objects should be thrown inside the centre.
  4. Assumption of Risk

    You understand that the Activities entail the risk of severe bodily injury to the Participant. Injuries that could result will vary, but may include (a) minor injuries such as scratches, bruises and sprains; (b) major injuries such as eye injury or loss of sight, joint or back injuries and concussions; and (c) catastrophic injuries, including paralysis and even death. Notwithstanding these risks and other hazards that may be foreseeable but not specifically identified herein, you, for yourself and the Participant and our respective heirs, personal representatives and assigns, understand, acknowledge, and expressly and voluntarily assume all risks and full responsibility for any injury arising out of or related to the Activities
  5. Force majeure

    In this Section and Section [12], “force majeure event” means any event which is beyond our reasonable control. Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms and conditions, those obligations will be suspended for the duration of the force majeure event.
  6. General terms

    We will treat all your personal information that we collect in connection with your entry in accordance with the terms of our privacy policy.


Play Passes & Advance Tickets Terms & Conditions

  1. Introduction

    Please read these booking terms carefully. You will be asked to expressly agree to these online booking terms during the booking process on our website.
  2. Interpretation

    In these online booking terms, “we” means Safari MK Soft Play and Party Venue Milton Keynes or Safari Play and Party Venue Peterborough, as applicable, (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer under these online booking terms (and “your” will be construed accordingly).#
  3. Advance Ticket bookings rights and limitations

    • We are open 9.30am to 6pm, 7 days a week. Tickets permit entry at any time between these hours on your chosen day, subject to capacity restrictions.
    • On weekends and school holidays play time is limited to 2 and a half hours.
    • Tickets are non-transferable and refunds are not available for unused tickets.
    • Fast track entry is available for advance ticket holders during peak times subject to the capacity of the business allowing entry at that time.
    • Tickets must be bought a minimum of 2 days in advance of the date of play.
    • Tickets must be linked to a registered account and all ticket holders will need to be registered on arrival if not previously registered with us.
    • Our terms and conditions include abiding by our Rules of Play when visiting our site.
  4. Play Pass rights and limitations

    • You can add or remove children on the Safari Play Pass but the minimum term for each child is 6 months and a month’s notice is required. If the full paying child (Child One) is removed from the Play Pass a sibling on the reduced rate becomes ‘Child One’ and pays the full rate thereafter.
    • The Safari Play Pass entitles the holder to free admission only and entrance to Safari Play is dependent on their being capacity available. If Safari Play is full, no compensation will be given.
    • Safari Play reserves the right to withdraw any attraction or close part or all of the facility without prior notice or compensation.
    • Safari Play Passes are non-transferable and non-refundable and have no cash value.
    • Replacement cards are charged at £5 per card.
    • The Safari Play Pass is not valid for special events or outside of published opening hours.
    • Safari Play reserves the right to refuse admission and withdraw the Play Pass for any pass holders failing to abide by these terms and conditions and the published Rules of Play.
    • Safari Play reserves the right to refuse the application or admission to any person without the need for giving any reason.
    • We take personal safety extremely seriously and abuse of staff or other customers will not be tolerated. In such circumstances the management of Safari Play reserve the right to refuse admission indefinitely.
    • School holidays are defined as per the local Council website for state schools and include public holidays. Teacher training days are counted as term time if they are within the normal term time and therefore standard term-time entry applies.
    • Benefits are offered at the discretions of Safari Play and may change without prior notice or compensation.
    • The sibling discount applies to siblings living at the same address.
    • The free entry to your birthday party benefit is valid for any of our themed birthday parties including Laser Tag and Buddy Bear subject to the minimum booking numbers of 12 fully paying guests for all themes except laser tag which is a minimum of 15 full paying guests.
    • Play pass holders pay a reduced meal price after school, Monday to Friday, term time. Play and Eat tickets must be bought at reception upon entry and are valid for any meal on the children’s menu, excluding extras.
    • The lifetime price guarantee does not apply to any discounted price.
    • Play pass benefits are only valid whilst you hold a current play pass. Benefits such as the complimentary birthday offer will not be valid if your Direct Debit cannot be taken or your annual pass has expired before the date of the event. If you are unable to use any of the benefits, for any reason, compensation will not be given.
  5. Warranties

    We warrant that the services provided under these online booking terms will be provided with reasonable skill and care.

    You warrant and represent to us that:
    • you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these online booking terms;
    • the information provided in or in connection with your booking request is accurate and complete;
    • you are entering into the contract under these online booking terms as a consumer, and not in the course of a business; and
    • you are at least 18 years of age.
  6. Limitations and exclusions of liability

    Nothing in the online booking terms will:
    • limit or exclude the liability of a party for death or personal injury resulting from negligence;
    • limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;
    • limit any liability of a party in any way that is not permitted under applicable law; or
    • exclude any liability of a party that may not be excluded under applicable law. Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the online booking terms.


    We will not be liable to you in respect of any losses arising out of a force majeure event.

    We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
  7. Force majeure

    In this document “force majeure event” means any event which is beyond our reasonable control. Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms and conditions, those obligations will be suspended for the duration of the force majeure event.
  8. General terms

    We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

    Contracts under these online booking terms may only be varied by an instrument in writing signed by both you and us. We may revise these online booking terms from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

    These online party booking terms will be governed by and construed in accordance with English law, and the courts of England and Wales will have exclusive jurisdiction to adjudicate any dispute arising under or in relation to these online booking terms.


Online Party Booking Terms & Conditions

  1. Introduction

    Please read these online booking terms carefully. You will be asked to expressly agree to these online booking terms during the Party event booking process on our website.
  2. Interpretation

    In these online booking terms, “we” means Safari Adventure Play and Party Venue Peterborough (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer under these online booking terms (and “your” will be construed accordingly).
  3. Booking process

    The advertising of party events on our website constitutes an “invitation to treat”; and your submission of a booking request for an event constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below.
    In order to enter into a contract to book a party event, you will need to take the following steps:
    • you must select the relevant event date and party type, and then proceed to the checkout;
    • if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details;
    • once you are logged in, you must confirm your order and your consent to these online booking terms;
    • you will then be transferred our payment pages where WorldPay will handle your payment;
    • we will then send you an initial acknowledgement; and
    • once we have checked whether we are able to meet your booking request, we will either send you a booking confirmation (at which point your booking will become a binding contract) or we will confirm by email that we are unable to meet your booking request.
      We will not file a copy of these online booking terms specifically in relation to your booking. We may update the version of these online booking terms on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these online booking terms for your records.

      The only language in which we provide these online booking terms is English.

      Before you place your order, you will have the opportunity of identifying whether you have made any input errors. You may correct those input errors before placing your order.
  4. The Party events

    A full description of the various available party events can be located on the party pages of our website www.safairplay.co.uk/peterborough/parties
  5. Price and payment

    Prices for parties are quoted on our website. However, it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our online booking procedures so that a party's correct price will be stated when you payfor the party.

    A non-refundable deposit payment of £100 must be made in full upon the submission of your booking request. We may cancel the contract between us if the deposit is not received from you in full in cleared funds.

    The remaining balance of the payment for the party must be made in full by 10 days before the date of the party. Failure to pay the balance due within the required timeframe may result in cancellation of the contract and forfeiture of the £100 deposit.

    The prices on the website include all value added taxes (where applicable).

    Payment must be made by debit or credit card OR any other payment method detailed on the website from time to time.

    Prices are liable to change at any time, but changes will not affect contracts that have previously come into force.
  6. Warranties

    We warrant that the services provided under these online booking terms will be provided with reasonable skill and care.

    You warrant and represent to us that:
    • you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these online booking terms;
    • the information provided in or in connection with your booking request is accurate and complete;
    • you are entering into the contract under these online booking terms as a consumer, and not in the course of a business; and
    • you are at least 18 years of age.
  7. Venues and dates

    In exceptional circumstance and where we have a valid reason to do so, we may change party dates and venues by giving reasonable notice of the change to you.
  8. Your rights of cancellation

    Without prejudice to the statutory right of cancellation detailed in Section [9], you may cancel a party booking at least 6 weeks before the party is due to begin (in which case you will forfeit the £100 deposit). If you seek to cancel a party booking less than 6 weeks before the event is due to begin, or if you fail to attend a party event, no refund will be given.
    In order to cancel a contract on this basis, you must inform us by writing to the address set out in Section [15] of these online booking terms. Your notice of cancellation must be actually received by us on or before the relevant date set out above.
    If you reduce your party numbers or other extras less than 10 days prior to the event no refunds will be given.
  9. “Cooling off” period

    You may cancel an event booking at any time within 5days following the conclusion of the contract in accordance with Section [3] of these online booking terms, providing that the party event has not actually commenced during that period. In order to cancel a contract on this basis, you must inform us by writing to [the address set out in Section [15] of these online booking terms.
  10. Statutory rights

    Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the online booking terms.
  11. Refunds

    If you cancel a contract and are entitled to a refund in line with section [5] and [8] we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.

    If you are entitled to a refund due to reducing numbers (which must be above the minimum number for the event) or other prepaid items more than 10 days before your event we will process the refund using the same method originally used by you to pay for your purchase. We will process this within 7 days of being notified of your valid reason for a refund.
  12. Limitations and exclusions of liability

    Nothing in the online party booking terms will:
    • limit or exclude the liability of a party for death or personal injury resulting from negligence;
    • limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party;
    • limit any liability of a party in any way that is not permitted under applicable law; or
    • exclude any liability of a party that may not be excluded under applicable law. Any statutory rights which you have as a consumer, which cannot be excluded or limited, will not be affected by the online party booking terms.
    The limitations and exclusions ofliability set out in this Section and elsewhere in the online booking terms are subject to the preceding paragraph and govern all liabilities arising under the online party booking terms or in relation to the subject matter of the online party booking terms, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

    We will not be liable to you in respect of any losses arising out of a force majeure event.

    We will not be liable to you in respect of any business losses, such as loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
  13. Force majeure

    In this Section and Section [12], “force majeure event” means any event which is beyond our reasonable control. Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms and conditions, those obligations will be suspended for the duration of the force majeure event.
  14. General terms

    We will treat all your personal information that we collect in connection with your order in accordance with the terms of our privacy policy; use of our website will be subject to our website terms of use.

    Contracts under these online party booking terms may only be varied by an instrument in writing signed by both you and us. We may revise these online booking terms from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.

    If any provision of these online party booking terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted. No waiver of any provision of these online party booking terms, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these online party booking terms. You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these online party booking terms. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these online booking terms, at any time – providing such action does not serve to reduce the guarantees benefiting you under these online party booking terms.

    Each contract under these online party booking terms is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.

    Subject to the first paragraph of Section [12]: these online party booking terms contain the entire agreement and understanding of the parties in relation to parties booked on our website, and supersede all previous agreements and understandings between the parties in relation to parties booked on our website; and each party acknowledges that no representations not expressly contained in these online party booking terms have been made by or on behalf of the other party in relation to the booking of party events on our website.

    These online party booking terms will be governed by and construed in accordance with English law, and the courts of England and Wales will have exclusive jurisdiction to adjudicate any dispute arising under or in relation to these online booking terms.

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Last updated: 19/06/2019